Basic career services are universally accessible, and must be made available to all individuals
seeking employment and training services. American Job Center (AJC) customers registered in IowaWORKS will have access to any of the basic career services immediately and continuously without further eligibility or documentation requirements. Generally, these services are less intensive and may be provided by staff funded by WIOA Title I programs, as well as by WIOA Title III Wagner-Peyser Employment Service.

Basic career services include:

• Determinations of whether the individual is eligible to receive assistance from the adult, dislocated worker, or youth programs
• Outreach, intake (including worker profiling), and orientation to information and other services available through the one-stop delivery system. For the Temporary Assistance for Needy Families (TANF) program, States must provide individuals with the opportunity to initiate an application for TANF assistance and non-assistance benefits and services, which could be implemented through the provision of paper application forms or links to the application web site
• Initial assessment of skill levels including literacy, numeracy, and English language proficiency, as well as aptitudes, abilities (including skills gaps), and supportive services needs
• Labor exchange services, including:
  • Job search and placement assistance, and, as-needed, career counseling, including:
    • information on in-demand industry sectors and occupations; and
    • information on nontraditional employment
  • Appropriate recruitment and other business services on behalf of employers, including information and referrals to specialized business services other than those traditionally offered through the one-stop delivery system
• Referrals to and coordination of activities with other programs and services, including programs and services within the one-stop delivery system and, when appropriate, other workforce development programs
• Workforce and labor market employment statistics information, including providing accurate information relating to local, regional, and national labor market areas, including:
  • Job vacancy listings in labor market areas
  • Information on job skills necessary to obtain the vacant jobs listed; and
  • Information relating to local occupations in demand and the earnings, skill requirements, and opportunities for advancement for those jobs  
• Performance information and program cost information on eligible providers of education, training, and workforce services by program and type of providers
• Information, in usable and understandable formats and languages, about how the local area is performing on local performance accountability measures, as well as any additional performance information relating to the area’s one-stop delivery system  
• Information, in usable and understandable formats and languages, relating to the availability of supportive services or assistance, and appropriate referrals to those services and assistance, including:
  • child care
  • child support
  • medical or child health assistance available through the State’s Medicaid program and Children’s Health Insurance Program (CHIP)
  • benefits under Supplemental Nutrition Assistance Program (SNAP)
  • assistance through the earned income tax credit
  • assistance under a State program for TANF, and other supportive services and transportation provided through that program
• Information and meaningful assistance to individuals seeking assistance in filing a claim for unemployment compensation
  • “Meaningful assistance’’ means:
    • providing assistance on-site using staff who are well-trained in unemployment compensation claims filing and the rights and responsibilities of claimants; or
    • providing assistance by phone or via other technology, as long as the assistance is provided by trained and available staff and within a reasonable time
  • The costs associated in providing this assistance may be paid for by the State’s unemployment insurance program, or the WIOA Title I Adult or Dislocated Worker programs, or some combination thereof
• Assistance in establishing eligibility for programs of financial aid assistance for training and education programs not provided under WIOA Title I