Individuals receiving services in the American Job Center (AJC) must receive the career service(s) best-suited to meeting the needs of the individual’s career pathway goals.

The AJC must engage Unemployment Insurance (UI) claimants to ensure maximum availability of employment and career services to help claimants return to work as quickly as possible. Career planners will encourage and facilitate access for AJC customers to all appropriate career services at each and every visit to continuously engage them in the service delivery process until employed in self-sufficient employment. Customers will have continued access to services until their career or employment goal is achieved.

Services should be delivered according to relevance and need, rather than in a sequential, or prescribed manner that does not center on a participant’s unique needs. Training is made available to individuals after an interview, assessment or evaluation determines the individual requires training to obtain employment, remain employed or for career advancement.