The primary role of a one-stop operator is coordinating service delivery among the partners in the one-stop system.  Local Workforce Development Boards (WDBs) may establish additional roles for the one-stop operator.

At a minimum, the local board must ensure that, in carrying out this role, the one-stop operator must:  

• Coordinate the service delivery of required one-stop partners and service providers;  
• In coordinating services and serving as a one-stop operator, refrain from establishing practices that create disincentives to providing services to individuals with barriers to employment who may require longer-term services, such as intensive employment, training, and education services;  
• Disclose any potential conflicts of interest arising from the relationships of the one-stop operator with particular training service providers or other service providers, including but not limited to, career services providers; and  
• Comply with Federal regulations, and procurement policies, relating to the calculation and use of profits. 

One-stop operators may not perform the following functions: 

• Convene system stakeholders to assist in the development of the local plan 
• Prepare and submit local plans
• Be responsible for oversight of itself
• Manage or significantly participate in the competitive selection process for one-stop operators
• Select or terminate one-stop operators, career service providers, and youth providers  
• Negotiate local performance accountability measures
• Develop and submit budgets for activities of the Local WDB in the Local Workforce Development Area

One-stop operators must comply with Federal regulations, and procurement policies, relating to the calculation and use of profits.